In an age of telesales and digital selling, this award-winning business book pinpoints the ten skills essential to high-efficiency, high-success sales performance based on the author's Tele - Smart 10 System for Power Selling. - Bestselling author and Tele - In Smart Selling on the Phone and Online, you'll learn how to: overcome ten different forms of "paralysis" and reestablish momentum;sell in sound bites, not long-winded speeches;ask the right questions to reveal customer needs;navigate around obstacles to get to the power buyer;and prioritize and manage your time so that more of it is spent actually selling. - The world of selling keeps changing, and sales professionals are on the front line of innovation to keep profits flowing. Combining an accessible text with clear graphics and step-by-step processes, Smart Selling on the Phone and Online will help any rep master the world of sales 2.0 and become a true sales warrior.